Frequently Asked Questions
❓ What payment methods are accepted?
We accept various payment options including T/T, L/C, Western Union, and Money Gram to ensure a convenient transaction process.
❓ How do you handle shipping and delivery?
Small items are shipped via DHL, UPS, or airfreight. For bulk orders, we recommend sea shipping to save costs. We prepare all customs clearance documents immediately after container loading.
❓ What quality standards do the products follow?
Manufacturing follows the H.A.C.C.P system strictly. Key components are sourced from professional brands to ensure longevity. Every item is inspected before loading, and photos are provided to the customer.
❓ What is the warranty policy?
We offer a 1-year warranty. For international orders, we recommend purchasing key spare parts alongside the main items to ensure uninterrupted service life.
❓ Do you provide design and consulting services?
Yes, with over 10 years of experience in the hospitality industry, we provide professional CAD plans and M&E drawings for commercial kitchens, restaurants, and hotels based on your building layout.
❓ What material is the container made of?
The container is made of high-quality PC (Polycarbonate) material, which is known for its durability and suitability for professional kitchen environments.
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